Question 1

Are the lights waterproof?

Accepted Answer

Yes, the Track Lighting system is waterproof. It Is IP67 rated ensuring your system will have no issues when it comes to water.

Question 2

Is the Lighting System Protected From UV Rays?

Accepted Answer

Yes, all cables and lights in the Track Lighting system are UV rated, allowing the system to work as efficiently as the day you bought it, throughout the lifetime of the lights. Plus they will never be exposed to long periods of sunlight since they are installed under the roofline.

Question 3

What is the Life Expectancy of the Lighting System?

Accepted Answer

The Track Lighting system uses the most cutting-edge LED technology available, allowing for a life expectancy of 50,000 hours. With average usage being 6 hours a day, the system is rated to last around 23 years!

Question 4

WHAT IS THE WARRANTY?

Accepted Answer

All  parts are covered by a 5 year product warranty and a 1 year labour warranty. The lights are rated for 50,000 hours so it will be unlikely you’ll need to see us again for a while!

Question 5

What is the Track made out of?

Accepted Answer

The track is made out of aluminum which is the same material that your gutters are made from and will not rust or degrade.

Question 6

What Happens if a Light Goes out in the Track Lighting System?

Accepted Answer

In the unlikely event a light goes out in the Track Lighting system a replacement is quick and simple and covered under our 5-year product warranty! Do you need a bulb replaced? Submit a service reqest.

Question 7

What Type of Connection Between Lights is Used in the Track Lighting System?

Accepted Answer

The lights in the Track Lighting System are individually connected for simple installation, repair, and replacement. Along with being UV protected, our connections are a threaded compression fit design to achieve a water-tight seal. Our fittings have proven to significantly improve the integrity of the connection and to last much longer than crimping or soldering.

Question 8

What is the Distance Between Lights on the Track Lighting System?

Accepted Answer

The lights are 9 inches apart on the Track Lighting system. After much testing, we found this distance to be perfect for highlighting a home, while not drowning it with too much light.

Question 9

What LED Color Temperature is Attainable with the Track Lighting System?

Accepted Answer

The Track Lighting system is capable of producing a range of 2800K Warm White - 7000K Daylight LED color temperatures to give you the variety to choose the perfect white.

Question 10

What is the Cost of Running the Lights?

Accepted Answer

The average size home (with 117 linear feet of roofline) will require 150 Lights. At maximum capacity, the Track Lighting LED lights pull 1 watt/bulb. Therefore, if you were to run the track lighting system for an average of 6 hours per day, it would cost: $4.34 per month, or $52.80 per year.

Question 11

How Many Colors are Possible with the Track Lighting System?

Accepted Answer

The Track Lighting system is capable of producing 16 million colors! Get your free no obligation quote today.

Question 12

How Bright are the Lights?

Accepted Answer

Each Light, at maximum brightness, operates at 23 lumens/ light, 98 lumens/ meter, and 30 lumens/ feet.

Question 13

Can the Track Lighting be Installed on Different Soffit & Fascia Materials such as Wood?

Accepted Answer

Yes, we install on both wood and aluminum trim. When we come out to provide a quote, we will determine which type of track best suits your home.

Question 14

What Type of Lights Does the System use?

Accepted Answer

The Track Lighting system uses cutting-edge LED RGBWW (R= Red | G= Green | B= Blue | WW= Warm White) bulbs allowing us to have the brightest and most beautiful colors in the industry

Question 15

How Much does the lighting system cost?

Accepted Answer

The cost will depend on how much lighting you require for your home. Since every home is different, we will send one of our Service Advisors to come take all of the measurements for a FREE no obligation quote. The system typically can range from $2500 - $5500 with installation, taxes and all fee’s included. Get your free no obligation quote today.

Question 16

HOW LONG DOES INSTALLATION TAKE?

Accepted Answer

Average-sized installations are done in one day. You only need to be there for the beginning and the end of the installation. We will coordinate with you when we schedule your installation

Question 17

WHERE ARE THE LIGHTS INSTALLED?

Accepted Answer

The lights are installed to the outer part of the soffit behind the fascia or trim, facing downward.

Question 18

HOW DO PAYMENTS WORK?

Accepted Answer

We collect 30% down and then order your materials. The balance is due at installation by Cash, Visa, Mastercard, e-transfer or through our 3rd party financing partner. Please inquire with your sales representative if you’re interested in a financing option.

Question 19

WHERE CAN THE LIGHTS BE CONTROLLED FROM?

Accepted Answer

With the smart Hub App, you can control your lights anywhere using our cloud technology. This means as long as your handheld device has an internet connection, you can be at work or anywhere in the world and turn on and off or change patterns remotely!

Question 20

Can I Install the Front and Back of My Home at Different Times?

Accepted Answer

Yes, you can absolutely install front and back Or any parts of your home at different times.

Question 21

Can the Track Lighting System be Installed with Pot Lights?

Accepted Answer

Yes, the Track Lighting system can be installed alongside pre-existing pot lights with no extra hassle or cost to you

Question 22

HOW LOW DOES THE TRACK HANG?

Accepted Answer

Using the depth of the fascia on your home, we will hang it based on that specific depth. This allows us to create a low profile look that blends nicely into your home.

Question 23

WHAT MAINTENANCE IS REQUIRED?

Accepted Answer

There is no regular maintenance needed outside of the updates to the firmware and app that gets pushed out.

Question 24

CAN I CONTROL THE FRONT OF MY HOME SEPARATELY FROM THE BACK?

Accepted Answer

Yes, we can connect separate WiFi controllers to different parts of the house, which allows for the ability to only turn on certain sections of lights or to have different patterns on different parts of your home at the same time. Truly custom options!

Question 25

Where is the Control Box Installed?

Accepted Answer

The installation of the Control Box will depend on three things; proximity to an electrical outlet, path to the first light of the system, and keeping it hidden. More often than not, the Control Box is installed on the side of the home near a roofline, or in the attic of the garage.

Question 26

Do you Need a Separate Electrical Outlet for the Control Box?

Accepted Answer

No, the Control Box can be plugged into any regular outlet and does not require a separate electrical outlet. Allowing you to have ample power to make your home the most beautiful on the street.

Question 27

What are the Dimensions of the Control Box?

Accepted Answer

The dimensions of the control box are 8”x 11” in size.

Question 28

Do you Depth Match the Track Lighting System to my Home?

Accepted Answer

Yes, our manufacturing facility has access to industry-leading, state of the art machines which allow for any shape or depth of track to be custom fit to your home.

Question 29

What Does the Track Lighting Look Like During the Day?

Accepted Answer

The Track Lighting system was designed to only be seen when you want it to be. It perfectly blends into your home and is hardly visible when the lights are not on.

Question 30

Can the Track Lighting System be Installed on Rain Gutters?

Accepted Answer

The Track System generally works around the rain gutters. We snap the custom aluminum track into the soffit and fascia which is almost always below the gutters. In the event there is no soffit or facia below the gutters, we can fabricate custom tracks to fit nicely on your rain gutters without compromising the utility.

Question 31

Can the Lights be installed on Commercial and Residential Buildings With no Soffit and or Fascia?

Accepted Answer

Yes, our manufacturing facility has access to industry-leading, state of the art machines to allow for any shape or depth of track to be made specific to your home or business.

Question 32

Do you Color Match the Track Lighting System to my Home?

Accepted Answer

Yes, our manufacturing facility has access to over 150 of the most common soffit and fascia colors to find nearly the exact color match for your home.

Question 33

Can I use Google Home or Amazon Alexa to Control my lights?

Accepted Answer

Yes, all of our Outdoor Track Lights are fully controllable from your Google Home or Amazon Alexa.

Question 34

Can the Lights Still Operate if I Don’t have WiFi?

Accepted Answer

Yes, in the event you’re in a location without Wi-Fi the system is still able to operate using a local Bluetooth connection.

Question 35

How Many Users can use the Smart Hub App at one Time?

Accepted Answer

There is no limit to how many users can use the Smart Hub app to access your system. You are able to share access with anyone you choose!

8885855454888-585-5454

hhello@iluminology.com

Frequently asked questions